Refund Policy

Effective Date: 11th June 2025

At BoostSMM.ng, customer satisfaction and compliance with legal and regulatory standards are our top priorities. This Refund Policy outlines the conditions under which refunds may be granted in accordance with applicable Nigerian laws and the National Information Technology Development Agency (NITDA) principles on fairness and transparency.

1. General Conditions for Refund

By using our services, you agree to be bound by the following refund terms:

• Refunds are not automatic and must be requested via our official support channel: [email protected].

• Refunds are subject to review and approval, and the company reserves the right to grant or deny any refund based on compliance with the criteria stated below.

• BoostSMM.ng does not offer refunds for user errors such as incorrect account details, wrong links, or misuse of the service.

2. Refund Eligibility

You may be eligible for a refund under the following conditions:

A. Partial Refund (50%)

• If you deposit funds into your BoostSMM wallet but do not place any order, and later request a refund, a 50% refund of the deposit will be issued.

• The 50% deduction covers transaction charges, service costs, and platform processing fees already incurred.

B. Full Refund (100%)

You are entitled to a full refund if:

• You place an order and we are unable to deliver or fulfill the service due to internal system issues or service unavailability.

• The delay or failure in service delivery is not caused by any breach on your part, such as violating platform terms or providing inaccurate details.

3. Non-Refundable Situations

No refunds will be issued under the following circumstances:

• If the service was successfully delivered as requested.

• If you violate our Terms of Service or misuse the platform.

• If a dispute or reversal has already been initiated through your bank or payment provider.

• If you request a refund after 7 days from the original deposit date (unless mandated otherwise by law).

4. Refund Processing Timeline

Once a refund is approved:

• The refund will be processed within 7–14 business days.

• Refunds will be issued via the original payment method unless otherwise agreed.

5. Customer Responsibility

It is the customer’s responsibility to:

• Provide accurate details when placing an order.

• Notify our support team immediately in case of any errors or failed orders.

• Use the platform in accordance with our stated policies and service guidelines.

  Order Processing Policy

• For services involving followers or likes, please wait for an existing order on a specific post or profile link to be fully completed before placing another order on the same link.

• Placing multiple orders on the same link (either from our website or another) before completion may result in incomplete delivery, and such cases will not be eligible for a refund.

• You are free to place multiple orders simultaneously if they are for different post links (for likes) or different accounts (for followers).

Thank you for your understanding and compliance.

Refund requests must be submitted to [email protected] and are subject to verification. Refunds are processed within 7–14 business days.

6. Legal Compliance

This policy is developed in line with:

• The Federal Competition and Consumer Protection Act (FCCPA) 2018, which mandates transparent pricing, fair business practices, and consumer redress rights.

• The NITDA Nigeria Data Protection Regulation (NDPR), which upholds fairness, transparency, and accountability in handling user data and service engagements.

7. Contact Us

For questions, complaints, or refund requests, please contact:

📧 Support Email: [email protected]
📱 WhatsApp Support: +2348131654957
🌐 Website: www.boostsmm.ng

By using our platform, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.